Terms of Service

1. About DAMSORA

2. Definitions

• Service — the DAMSORA video conversation platform connecting Korean native speakers (Partners) with learners.
• User — any registered member who has accepted these Terms.
• Partner — a Korean native speaker registered on the platform to conduct conversation sessions.
• Credit — the in-app currency unit granted monthly based on subscription plan.
• Session — a single video conversation between a User and a Partner.

3. Eligibility

• You must be at least 16 years old to register. We verify your age via date of birth at sign-up.
• You must provide accurate information. False information may result in account suspension.
• One email address may be associated with only one account.
• If you register as a Korean native speaker (Partner), this must be true. Misrepresentation may result in account correction or suspension.

4. Changes to These Terms

We may update these Terms. We will notify you at least 7 days before changes take effect via in-app notice. If changes are materially unfavourable to you, we will notify you at least 30 days in advance. Continued use after the effective date constitutes acceptance.

5. Subscriptions, Payment and Merchant of Record

• The Service is provided on a monthly subscription basis. Credits are issued monthly per your plan.
• Subscriptions renew automatically. Unused credits expire at the end of each billing period and are not carried over.
• All subscription and one-time payments for the Service are processed by Paddle.com Market Limited (UK Company No. 8172165, "Paddle"), which acts as the Merchant of Record (MoR). You purchase the Service from Paddle, and payment, currency conversion, tax calculation, refund processing, and payment-related disputes are governed by the Paddle Checkout Buyer Terms.
• Displayed prices include any VAT, sales tax, or consumption tax applicable to your country of residence, automatically calculated and collected by Paddle.
• Payment receipts and tax invoices are issued under Paddle's name and delivered to your registered email.
• Card information is handled solely by Paddle and is never stored on DAMSORA servers.

6. Cancellation and Refunds

Withdrawal of subscription purchase

You may withdraw from your subscription within 7 days of purchase and receive a full refund, provided that:

• you have not yet used any Sessions during that period; and
• you did not waive your withdrawal right by requesting immediate access to digital content.

This reflects the Korean E-Commerce Act §17 (and §17(2)(4) limitations for digital content that has already been delivered). Refunds are issued through Paddle to your original payment method, typically within 7 business days. Submit a request via the refund link on the Paddle receipt or by emailing support@damsora.com.

Per-session cancellation (credit refund)

• Session cancellations are refunded as credit, not cash.
• Cancellations more than 12 hours before the session: credit automatically returned.
• Cancellations within 12 hours of the session start, or no-shows: credit forfeited (no refund).
• Cancellations of bookings not yet accepted by the partner: credit automatically returned regardless of timing.

Subscription termination

• If you have not used any Sessions during the current billing cycle, the withdrawal rules above apply.
• If you have used Sessions during the current billing cycle, pro-rated refunds may be offered at our discretion but are not guaranteed by law.

7. User Obligations

You agree not to:

• Collect or share other users' personal information without consent
• Disrupt the normal operation of the Service
• Share illegal, obscene, or violent content
• Harass, threaten, or abuse Partners or other users
• Solicit off-platform payments from Partners
• Fraudulently obtain credits, tickets, or other benefits
• Misrepresent your Korean native-speaker status to circumvent platform restrictions

8. Content Moderation and Account Suspension

We may remove content or restrict accounts that violate these Terms or applicable law. Where we take action against your content or account, we will, where reasonably possible, notify you of the decision, the reason, and your options for redress through our internal complaint handling channel.

To report illegal content or Terms violations, contact support@damsora.com.

9. Session Code of Conduct

During video sessions, you must not:

• Make sexual remarks or expose your body
• Use abusive language, threats, or verbal violence
• Record the session or share its content without the other party's consent
• Collect the other party's personal information without consent

Violations may result in immediate session termination and permanent account suspension.

This service collects video call metadata (join/leave timestamps, disconnect counts, average latency, etc.) for quality analysis and dispute resolution. See the Privacy Notice for details.

10. Limitation of Liability

DAMSORA is not directly responsible for the content of conversations between Users and Partners. Our liability for damages arising from Service use is limited to the extent permitted by applicable law.

Furthermore, where DAMSORA pays session settlements to a Partner, DAMSORA is not responsible for any misdirected or failed transfer resulting from inaccurate or incorrect account information (bank, account number, account holder name) entered by the Partner. Partners are responsible for registering and maintaining accurate account details.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Korea. Disputes shall be submitted to the court with jurisdiction over our registered address.

As an alternative to litigation, users may seek mediation through the following Korean bodies:

• Content Dispute Mediation Committee: www.kcdrc.kr
• Electronic Transactions Dispute Mediation Committee: www.ecmc.or.kr
• Korea Consumer Agency: www.kca.go.kr

12. Notice Based on Japan's Act on Specified Commercial Transactions (特定商取引法に基づく表記)

The following disclosures are provided for users in Japan pursuant to the Act on Specified Commercial Transactions (特定商取引法). DAMSORA is operated from the Republic of Korea and does not maintain a Japanese office.

日本のお客様: ご不明な点は support@damsora.com まで英語または韓国語でご連絡ください。