Terms of Service

1. About DAMSORA

2. Definitions

• Service — the DAMSORA video conversation platform connecting Korean native speakers (Partners) with learners.
• User — any registered member who has accepted these Terms.
• Partner — a Korean native speaker registered on the platform to conduct conversation sessions.
• Credit — the in-app currency unit granted monthly based on subscription plan.
• Session — a single video conversation between a User and a Partner.

3. Eligibility

• You must be at least 16 years old to register. We verify your age via date of birth at sign-up.
• You must provide accurate information. False information may result in account suspension.
• One email address may be associated with only one account.
• If you register as a Korean native speaker (Partner), this must be true. Misrepresentation may result in account correction or suspension.

4. Changes to These Terms

We may update these Terms. We will notify you at least 7 days before changes take effect via in-app notice. If changes are materially unfavourable to you, we will notify you at least 30 days in advance. Continued use after the effective date constitutes acceptance.

5. Subscriptions and Payment

• The Service is provided on a monthly subscription basis. Credits are issued monthly per your plan.
• Subscriptions renew automatically. Payment is processed by Paddle; no card data is stored by DAMSORA.
• Unused credits expire at the end of each billing period and are not carried over.

6. Right of Withdrawal (EU / EEA Users — CRD Art. 9)

7. Cancellation and Refunds (General)

• Session cancellations are refunded as credit, not cash.
• Cancellations more than 12 hours before the session: credit automatically returned.
• Same-day cancellations or no-shows: credit forfeited (no refund).
• Subscription cancellation within 7 days with no sessions used: full cash refund available.
• Subscription cancellation after session use: pro-rated refund based on remaining days.

8. User Obligations

You agree not to:

• Collect or share other users' personal information without consent
• Disrupt the normal operation of the Service
• Share illegal, obscene, or violent content
• Harass, threaten, or abuse Partners or other users
• Solicit off-platform payments from Partners
• Fraudulently obtain credits, tickets, or other benefits
• Misrepresent your Korean native-speaker status to circumvent platform restrictions

9. Content Moderation (DSA Art. 17)

We may remove content or restrict accounts that violate these Terms or applicable law. Where we take action against your content or account, we will notify you of the decision, the reason, and your options for redress, including internal complaint handling.

To report illegal content or Terms violations, contact support@damsora.com.

10. Session Code of Conduct

During video sessions, you must not:

• Make sexual remarks or expose your body
• Use abusive language, threats, or verbal violence
• Record the session or share its content without the other party's consent
• Collect the other party's personal information without consent

Violations may result in immediate session termination and permanent account suspension.

11. Limitation of Liability

DAMSORA is not directly responsible for the content of conversations between Users and Partners. Our liability for damages arising from Service use is limited to the extent permitted by applicable law.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Korea. Disputes shall be submitted to the court with jurisdiction over our registered address.

EU/EEA consumers may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr